megah5 Privacy Policy

1. Introduction and Scope

This Privacy Policy is issued by megah5 ("we", "our platform") to explain the practices for handling personal information of users who register and use the megah5 online gaming platform services accessible via the website megah5.one.

By registering an account or using any part of our platform, you are deemed to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision herein, you are advised to stop using our platform.

megah5 operates under international licensing and acknowledges our responsibility towards user data protection. This policy is in line with the Personal Data Protection Act 2010 Malaysia (PDPA) and relevant international data protection standards.

2. Information We Collect

megah5 collects various types of information to enable us to provide services that are safe, efficient and responsible. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name as shown on your MyKad or passport
• Identification card number (MyKad) or passport number
• Date of birth for age verification (21 years and above)
• Email address and mobile phone number
• Current residential address
• E-wallet account information (Touch 'n Go eWallet) or bank details for processing deposits and withdrawals
• Encrypted password for your megah5 account
• Any identity verification documents submitted during the KYC (Know Your Customer) process

2.2 Information Collected Automatically

• IP address and network information
• Device type, model, operating system and web browser used
• Session data such as pages visited, time spent on the platform, and gaming activity
• Geolocation information based on IP address (not precise GPS location)
• Cookie data and related tracking technologies (see Section 6)
• Transaction logs including deposit, withdrawal and betting history

3. Purpose of Information Collection

Personal information collected by megah5 is used solely for legitimate purposes and limited to the following:

• Identity and age verification: Ensuring all users are aged 21 and above in line with our responsible gambling obligations.
• Account management: Creating, maintaining and protecting your user account on the megah5 platform.
• Financial transaction processing: Verifying and processing deposits and withdrawals via supported payment methods.
• Fraud prevention: Detecting and preventing fraud, money laundering and activities that violate our terms of service.
• Customer support: Providing technical assistance and support via live chat and email in Malay and English.
• Legal compliance: Meeting reporting and compliance obligations under applicable legislation.
• Service improvement: Analysing usage patterns to improve the user experience and platform performance.
• Platform communications: Sending you important information related to your account, security updates and policy changes.

megah5 will not use your personal information for any purpose beyond those stated above without obtaining your consent first.

4. Disclosure to Third Parties

megah5 understands the importance of keeping your information confidential. We do not sell or rent your personal data to any party. However, in certain situations, limited disclosure of information to third parties is necessary for us to operate:

4.1 Payment Service Providers

Payment processors that help us handle transactions via DuitNow, FPX, Touch 'n Go eWallet and cryptocurrency platforms may receive only the minimum necessary transaction information.

4.2 Game Software Providers

Game software developers may receive anonymised game data for technical purposes and RTP reporting. No personally identifiable information is shared with these parties.

4.3 Legal Requirements

megah5 may disclose user information when required by court order, valid legal process, or requests from relevant authorities under applicable legislation.

4.4 Platform Protection

In situations where we need to investigate potential fraud, hacking or security threats, relevant information may be shared with cybersecurity service providers bound by strict confidentiality agreements.

5. Data Security

User data security is an absolute priority for megah5. We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or unintended disclosure.

• All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption
• User passwords are stored as cryptographic hashes — not in plain text
• Two-factor authentication (2FA) is available to enhance the security of your account
• Security monitoring and penetration testing are conducted regularly by an independent security team
• Internal access to user data is restricted to authorised personnel based on job necessity only
• All internal access activity is recorded and audited regularly

Although we take all reasonable steps to protect your data, no digital security system can be guaranteed to be one hundred percent secure. Should any security breach occur that affects your personal information, megah5 will notify you within the timeframe required by law.

6. Cookies and Tracking Technologies

megah5 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies: Required for basic platform functions such as login session management and security.
• Performance cookies: Collect information about how the website is used to help us improve platform performance.
• Functional cookies: Remember your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies: Help us understand traffic patterns and user interactions with the platform in aggregate and without identifying information.

6.2 Cookie Controls

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the megah5 platform. Most modern web browsers allow you to view, delete or block cookies through the browser settings menu.

7. Your Rights

As a megah5 user, you have certain rights regarding your personal data under Malaysia's PDPA and our platform policy. We respect and facilitate the exercise of the following rights:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may ask us to amend or update your personal information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, without affecting the validity of processing that has already taken place.
• Right to Data Portability: You may request your personal information in a machine-readable format to transfer it to another service.

8. Data Retention

megah5 retains your personal information for as long as your account is active or as long as is necessary to provide services to you. Data retention periods are as follows:

• Active account records: Retained for the duration that your account remains active on the megah5 platform.
• Financial transaction logs: Retained for the period required by laws relating to finance and anti-money laundering.
• Customer support records: Retained for a reasonable period after an issue is resolved for reference and service improvement purposes.
• Analytics data: Anonymised data is retained for a longer period for platform improvement purposes, but cannot be traced back to any individual.

After the relevant retention period ends, your personal data will be securely deleted or anonymised in a way that does not allow re-identification.

9. Changes to This Policy

megah5 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, operational requirements, or improvements to our data protection practices. The latest version of this Privacy Policy is always accessible at megah5.one/dasar-privasi.

For material changes, we will notify registered users via their registered email or through in-platform notifications at least 14 days before the changes take effect. Continued use of the megah5 platform after the effective date of such changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the megah5 customer support team is ready to assist you.

Our customer support operates 24 hours a day, 7 days a week in Malay and English through the following channels:

• Live Chat: Available directly within the megah5 platform — click the chat icon on your screen
• Email: [email protected]

We aim to respond to all privacy-related enquiries promptly. We value your trust and are committed to ensuring your personal information is handled with full integrity and responsibility.